Customer Service

At toolzips, we’re committed to providing reliable tools and dependable customer support.
If you have any questions about your order, shipping, returns, or our products, please review the information below or contact us directly.

Order & Shipping Support

Orders are processed within 1–2 business days
All orders are fulfilled and shipped from our U.S.-based partner warehouses
Standard U.S. delivery typically takes 5–10 business days
Tracking information will be emailed once your order ships
(tracking may take up to 24 hours to update)

For detailed shipping information, please visit our Shipping Policy page.

Returns & Refunds

We accept return requests within 30 days of delivery
Items must be unused and in original condition
Return approval is required before sending any item back
Refunds are issued to the original payment method after inspection

Full details are available on our Refund & Return Policy page.

Frequently Asked Questions

Many common questions about shipping times, order tracking, returns, and payments are answered on our FAQ page.
Checking the FAQ first can often save you time.